Refund policy
At Muscleora, we are committed to your satisfaction. We want you to be completely happy with your purchase. This Return & Refund Policy explains how to return products, request refunds, exchange items, and resolve any issues with your order. Please read this policy carefully before making a purchase or initiating a return.
By placing an order with Muscleora, you acknowledge and agree to the terms outlined in this policy. If you have any questions, our customer support team is here to help.
Contact Information
For return requests, refund inquiries, product support, or general questions, please contact us using the information below:
Store Name: Muscleora
Email: content@muscleora.shop
Phone: 5055161194
Mailing Address: 16828 Berendo Ave, Akron, 44313, United States
Website: muscleora.myshopify.com
30-Day Return Window
Muscleora offers a 30-day return window on eligible products. This is our own store policy designed to give you time to evaluate your purchase. Please note that under US federal law, there is no statutory cooling-off period or automatic right of withdrawal for online purchases — the return window described here is Muscleora's voluntary commitment to customer satisfaction.
The 30-day period begins on the date your order is delivered. Return requests submitted after 30 days from delivery may not be eligible for refunds, exchanges, or store credit. We encourage you to inspect all products immediately upon delivery to verify condition, functionality, and satisfaction.
Return Eligibility & Item Condition
To qualify for a return, products must meet the following conditions:
- The item must be returned within 30 days of the delivery date
- The product must be in its original condition — unworn, unused, and unaltered
- The item should include original packaging, tags, labels, manuals, accessories, inserts, and all included components whenever possible
- The product must not show signs of misuse, intentional damage, excessive wear, unauthorized modifications, or improper handling
Muscleora reserves the right to inspect all returned items before approving refunds, exchanges, or replacements. Items that do not meet these condition requirements may not qualify for a full refund or may be subject to a partial refund at our discretion.
How to Initiate a Return
To start a return, please contact our customer support team before sending any items back. Follow these steps:
- Contact us: Email us at content@muscleora.shop or call 5055161194
- Provide order details: Include your full name, order number, the item(s) you wish to return, and the reason for the return
- Include photos if applicable: For damaged, defective, or incorrect items, attach clear photos of the product, packaging, and any visible issues
- Await instructions: Our support team will review your request and provide detailed return instructions, including the return address and any necessary documentation
Do not send items back without contacting us first. Unauthorized returns may not be processed, and refunds may be delayed or denied.
Return Address
Once your return request has been approved, you will receive specific return instructions. Unless otherwise directed, returns should be sent to:
Muscleora
16828 Berendo Ave
Akron, 44313
United States
Please package items securely to prevent damage during transit. Include all original packaging materials, accessories, labels, manuals, and components. We recommend using a trackable shipping method and retaining proof of shipment until your return has been processed.
Free Return Shipping
Customers located within the United States are eligible for free return shipping on approved returns. Once your return request has been reviewed and approved, Muscleora will provide a prepaid return shipping label or detailed instructions depending on the circumstances of your return.
To remain eligible for free return shipping, you must follow all return instructions carefully and use the provided prepaid label when applicable. Returns initiated without prior approval or shipped using unauthorized methods may not qualify for free return shipping.
No Restocking Fees
Muscleora does not charge restocking fees on approved returns submitted within the eligible 30-day return period. Customers returning qualifying products will not be required to pay additional restocking, handling, or processing charges. Our goal is to provide a transparent, fair, and customer-friendly return experience.
Refund Method & Timing
Once we receive and inspect your returned item(s), we will notify you via email regarding the approval or rejection of your refund. If approved, refunds will be issued as follows:
- Refund method: Refunds will be credited to the original payment method used at the time of purchase (credit card, debit card, PayPal, etc.)
- Refund amount: You will receive a full refund of the purchase price for the returned item(s). Since shipping within the United States is free, there are no shipping costs to deduct or refund
- Processing time: Approved refunds are typically processed within 5–10 business days after we receive and inspect the returned product
- Bank processing time: Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear in your account
If your return is rejected due to condition issues or failure to meet eligibility requirements, we will contact you to discuss your options, which may include returning the item to you at your expense or issuing a partial refund.
Exchanges
If you would like to exchange an item for a different size, color, or product variation, please contact us at content@muscleora.shop or call 5055161194. Exchanges are subject to product availability.
The exchange process works as follows:
- Contact our support team to request an exchange and provide your order number and the item you wish to exchange
- Return the original item following the return instructions provided
- Once we receive and inspect the returned product, we will ship the replacement item to you at no additional cost (if available)
If the replacement item is not available, we will issue a full refund or offer store credit, depending on your preference.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, malfunctioning, incomplete, or incorrect, please contact Muscleora as soon as possible after delivery. We will make it right at no cost to you.
To report a damaged, defective, or incorrect item:
- Email us at content@muscleora.shop or call 5055161194 within 30 days of delivery
- Provide your order number and a detailed description of the issue
- Attach clear photos of the product, packaging, shipping label, and any visible damage or defects
After reviewing your claim, we will provide one of the following resolutions at no cost to you:
- A full replacement of the damaged or defective item
- A full refund of the purchase price
- An exchange for a different product
- Store credit for future purchases
You will not be required to pay return shipping costs for damaged, defective, or incorrect items. We will provide a prepaid return label or arrange for a replacement to be sent without requiring the original item to be returned, depending on the circumstances.
Non-Returnable Items
Certain items may not be eligible for return due to health, safety, hygiene, or legal reasons. Non-returnable items include (but are not limited to):
- Products marked as "final sale" or "non-returnable" on the product page at the time of purchase
- Items that have been used, worn, washed, altered, or damaged after delivery
- Products missing original packaging, tags, labels, or essential components
- Gift cards, downloadable products, or digital content
- Personalized or custom-made items
If you have questions about whether a specific item is returnable, please contact us before making your purchase.
Final Sale Items
Muscleora does not designate products as final sale items unless clearly stated on the applicable product page before purchase. Products that are not specifically marked as "final sale" or "non-returnable" may qualify for return according to the conditions outlined in this Return & Refund Policy.
If an item is marked as final sale, it will be clearly indicated on the product page and during checkout. Final sale items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Order Cancellation
You may cancel your order before it has been shipped. To request a cancellation, contact us immediately at content@muscleora.shop or call 5055161194 with your order number.
If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method. If your order has already been shipped, you will need to follow our standard return process once you receive the item.
Please note that orders are typically processed and shipped within 1–2 business days. To increase the likelihood of a successful cancellation, contact us as soon as possible after placing your order.
Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Items returned more than 30 days after delivery
- Products showing obvious signs of use, wear, damage, or alteration
- Items returned without original packaging, tags, or essential components
- Products damaged during return transit due to inadequate packaging
If a partial refund is issued, we will notify you via email and explain the reason for the reduced refund amount.
Lost or Stolen Packages
Muscleora is not responsible for packages lost or stolen after they have been delivered to the address provided by the customer. If tracking information confirms that your package was delivered but you did not receive it, please:
- Check with neighbors, building management, or household members
- Verify the delivery address you provided at checkout
- Contact the shipping carrier directly to file a claim
If you believe your package was stolen, you may also wish to file a report with local law enforcement. While we cannot issue refunds for confirmed deliveries, we will do our best to assist you in resolving the issue.
Incorrect Address or Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at the time of checkout. If an order is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange reshipment. Reshipment may be subject to additional shipping charges.
Please double-check your shipping address before completing your order to avoid delays or additional fees.
Return Packaging Requirements
Customers are responsible for packaging returned items securely to reduce the risk of damage during return transit. Follow these guidelines:
- Use a sturdy shipping box or padded envelope appropriate for the size and fragility of the item
- Include all original packaging materials, inserts, accessories, labels, manuals, and included components
- Seal the package securely with packing tape
- Attach the prepaid return label (if provided) to the outside of the package
- Consider insuring high-value items and using a trackable shipping method
Damage occurring during return transit due to inadequate packaging may affect refund eligibility or result in a partial refund.
Refund Approval & Inspection Process
Once we receive your returned item, our team will inspect it to verify that it meets the return eligibility requirements outlined in this policy. The inspection process includes:
- Confirming the item matches the returned product description and order details
- Checking that the product is in its original condition, unworn, unused, and undamaged
- Verifying that all original packaging, tags, labels, accessories, and components are included
- Assessing any claims of damage, defect, or incorrect shipment
After the inspection is complete, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed according to the timeline outlined above. If rejected, we will explain the reason and discuss alternative options.
International Returns
At this time, Muscleora primarily serves customers within the United States. If you are located outside the US and have received a product from Muscleora, please contact us at content@muscleora.shop to discuss return options. International return shipping costs, customs fees, and processing times may vary.
Store Credit
In some cases, Muscleora may offer store credit as an alternative to a refund. Store credit can be used toward future purchases on muscleora.myshopify.com and does not expire. If you would prefer store credit instead of a refund to your original payment method, please let us know when initiating your return.
Privacy & Data Protection
Muscleora is committed to protecting your personal information. Any data you provide during the return process — including your name, order number, contact information, and reason for return — will be used solely to process your return and improve our services. We comply with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable.
For more information on how we collect, use, and protect your personal data, please review our Privacy Policy.
Changes to This Policy
Muscleora reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.
Questions & Support
If you have any questions about this Return & Refund Policy, need assistance with a return, or require support with your order, please don't hesitate to contact us:
Email: content@muscleora.shop
Phone: 5055161194